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Delivery Information

Retrieval policy

AMERICAN SHOP for online shopping in Saudi Arabia with high efficiency and speed.
TERMS OF AMERICAN SHOP to refund the product amount:
  • Loss of product inside and outside the country.
  • Damage of the product during the process of Shipping or packing faulty other than errors in the computer systems.
  • In case of products delivered at a late date, we are unable to agree delivery terms.
  • If the order is not complete or absolutely incomplete in this case, the client has the right to refuse the orders.
  • You have the right to reject the order if the products are different or wrong from what you have been requested from the specifications of the seller.


  • The process of contacting the seller to request replacement of the product purchased through us is the responsibility of the customer and not AMERICAN SHOP and upon your request, we will return those products to the seller and apply the required fees which are calculated on each half kilo.
  • You must take approval from the seller until the procedures are followed.
  • All shipping charges for refunds are paid by the customer.
  • Purchases must be in a new condition.
  • Refunds must be complete with all original accessories and packaging.
  • Media products (movies, video games, computer programs, etc.) should be open, in their original condition and in their plastic envelopes.
  • Electronics (such as TVs, DVDs, and other devices) must have a serial UPC number.
  • Shoes and clothing must be in their new condition not used.
  • The amount returned is the price of the product in the store from which you buy (the seller's price) minus any re-storage costs imposed by the seller.
  • The cost of the return is equal to the cost of returning the product to the international shipping of the seller and is US $ 15 per kilogram of the weight and (dimensional weight).
  • AMERICAN SHOP does not guarantee wrong measurements.
  • AMERICAN SHOP does not disclose the status of the product in our US office.
  • AMERICAN SHOP only guarantees shipping defects.
  • AMERICAN SHOP does not guarantee the material and technical defects of the used / refurbished products even if they do not comply with the specifications mentioned by the seller.
  • Some damage to the product cover may result from the shipment, in which case AMERICAN SHOP will not be responsible for the return or refund of the item.
  • AMERICAN SHOP is not responsible for goods that are not compatible with your country's electricity supply or for reflux or refund.
  • If a damaged order is received from the shipping company, it must be reported within two days from the date of receipt (including regular and official vacations) until action is taken. If this is not done within the prescribed period, no complaint will be made
  • If the order is received from our office, please check the status of all products and all their contents as any complaint related to non-receipt after leaving the office.
  • Return the amount paid to your credit card may take 5 to 10 working days to appear on your account according to the bank.
  • If your order or part of it is damaged or lost, AMERICAN SHOP will refund the full amount of the item within 81 days from the date of issue of the invoice.
  • Refunds made through the POS machine will be the credit card through which the payment was made.
  • AMERICAN SHOP does not guarantee the quality of products purchased from eBay.

Return the goods from our office in the United States:

  • After making sure that the item can be returned by the seller, the item may be returned from our office in the United States if it is not shipped.
  • 15$ USD per item will be applied as a return expense.
  • In the event of a refund, any additional expenses will be applied, if any.
  • No goods purchased from Asian countries will be returned.
  • No goods containing dangerous substances (flammable liquids, batteries, etc.) can be returned.
  • AMERICAN SHOP has the right to cancel or stop the return service from our office during peak seasons or depending on specific circumstances.

Circumstances beyond our control:

AMERICAN SHOP IS NOT RESPONSIBLE FOR LOST OR LOSS OF PURCHASES FOR EXCEPTED CONDITIONS. These conditions not only include natural phenomena such as earthquakes, hurricanes, storms, floods and fog, but also fires, aircraft crashes, wars, revolutions, production problems, power cuts, communication methods or any other government or non-governmental disruption, damage to the shipping process, Indicating or damaging or scanning the electronic image or information and recordings due to electrical and magnetic problems.

Hello and welcome to the Shipping and Delivery Information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery.

You can purchase your items online and pick them up at our street store, or ship them directly to your doorstep. Shipping is free on some orders. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery timing. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.


Service Locations Delivery Schedule Cost per Shipment
Royal mail 1st Class Service (Order value $20 or less) All of UK & some European Countries 1-3 days
Monday - Saturday
Royal mail Tracker (Order value $50 or less) All of UK 1-3 days
Monday - Saturday
Standard Courier Delivery UK mainland only 1-3 days
Delivery 7.30am - 5.30am
Monday - Friday
Standard Courier Delivery Northern Ireland, Eire, Scilly Isles 1-3 days
Delivery 7.30am - 5.30am
Monday - Friday
Royal mail 1st Class Service (Order value $20 or less) All of UK & some European Countries 1-3 days
Monday - Saturday
Priority courier pre 12pm Next Working Day UK mainland only Pre 12pm
Delivery 7.30am - 12pm
Monday - Friday
Royal mail 1st Class Service (Order value $20 or less) All of UK & some European Countries 1-3 days
Monday - Saturday

Free Delivery

Free two-day shipping is available on in-stock items. You can see in your bag if your item is in stock. Free two-day shipping is not available on customized, engraved products, and for certain order types, including orders paid for with financing or by bank transfer. To get free two-day shipping, you will need to place your order by 5pm, Monday to Friday. For instance, if you order your goods before 5:00 pm, Monday to Friday we will deliver them in two business days.